Chambr Team Terms of Service

Last Updated: September 7, 2026

These Team Terms of Service (“Terms”) form a binding agreement between Chambr, Inc. (“Chambr,” “we,” “us,” or “our”) and the organization that subscribes to a Team plan (“Customer,” “you,” or “your”), governing the organization’s access to and use of the Chambr sales-roleplay platform, including our website, web and mobile applications, and related services (collectively, the “Service”).

These Terms apply to Team plans purchased online with a payment card, without a signed agreement. If your organization has a separate signed written agreement with Chambr covering the Service (such as a Chambr Month over Month Agreement or a Chambr Annual Agreement) that agreement controls and these Terms do not apply to that use. If you are an individual using Chambr for yourself on a Free Plan or an individual Paid Plan, the Chambr Terms of Service for individual accounts apply to you instead, not these Terms.

By clicking “I Agree,” completing checkout, creating a Team account, or otherwise accessing or using the Service on behalf of an organization, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. Acceptance, Authority, and Eligibility

1.1 Who is agreeing

“Customer” means the organization on whose behalf the Service is purchased and used. “You” and “your” refer to that organization. When these Terms refer to the person clicking “I Agree,” they refer to that individual as the “Accepting Individual.”

1.2 Authority to bind the organization

By clicking “I Agree,” completing checkout, or otherwise accepting these Terms, the Accepting Individual represents and warrants that they: (a) are at least 18 years old; (b) are an employee, officer, contractor, or other authorized representative of the Customer; and (c) have the legal authority to bind the Customer to these Terms and to incur the fees described in Section 5. Chambr is entitled to rely on this representation, and no further verification of authority is required. If the Accepting Individual does not have that authority, they must not accept these Terms and must not purchase or use the Service on the Customer’s behalf.

1.3 If authority is lacking

If the Accepting Individual accepts these Terms without authority to bind the Customer, the Accepting Individual accepts these Terms in their individual capacity and is personally responsible for the obligations of “Customer” under these Terms, including payment of fees, unless and until the Customer ratifies the acceptance.

1.4 Identifying the Customer

The Customer is the organization identified in the Team account at signup and in the billing details associated with the subscription. If no organization is identified, the Customer is the Accepting Individual, and Chambr may in its discretion treat the account as an individual account governed by our consumer Terms of Service.

1.5 Eligibility of users

Every individual the Customer permits to use the Service must be at least 18 years old and capable of forming a binding contract. The Service is not directed to, and we do not knowingly collect personal information from, anyone under 18. If we learn that a user is under 18, we will terminate that user’s access. All registration and billing information the Customer submits must be accurate, current, and complete, and the Customer agrees to keep it updated.

2. Description of the Service

Chambr provides an AI-powered sales roleplay and coaching platform, artificial intelligence role-play for sales training. Through the Service, your Authorized Users engage in simulated, voice-based sales conversations with AI-generated personas (“AI Personas”), and receive automated performance scoring, feedback, and coaching insights based on those conversations (“Session Data”). Team plans additionally provide shared team features, such as team management, shared content, and manager-level reporting across your Authorized Users. “Documentation” means the user guides, help-center articles, in-product help, and other documentation we make generally available for the Service. Chambr provides for the hosting of the Service at its own expense. You are responsible for the internet access, telecommunications, computer hardware, and network equipment your Authorized Users need to reach the Service. We may add, modify, or discontinue features of the Service at any time.

3. Your Account, Authorized Users, and Administrators

3.1 Authorized Users and seats

“Authorized Users” means the individuals the Customer permits to use the Service under its subscription, typically the Customer’s employees and contractors. Your subscription entitles you to the number of user seats stated in Your Order (Section 5.1), and use of the Service is subject to the seat count and any other limits stated in Your Order or the Documentation (the “Limitations”). You may not exceed those Limitations or permit anyone other than an Authorized User to use the Service.

3.2 Administrators

One or more Authorized Users may be designated as administrators (“Administrators”), with the ability to invite and remove Authorized Users, change the subscription, manage billing, and view Session Data, transcripts, recordings, and scores generated by the Customer’s Authorized Users. Chambr is entitled to treat any action taken through an Administrator account as authorized by the Customer.

3.3 Responsibility for users

The Customer is solely responsible for all acts and omissions of its Authorized Users, and for all activity that occurs under its account, as if they were the Customer’s own. The Customer will use commercially reasonable efforts to prevent unauthorized access to or use of the Service, and will notify us promptly at the contact address in Section 20.6 of any unauthorized use it becomes aware of. We are not liable for any loss arising from unauthorized access resulting from a failure to safeguard credentials.

3.4 Credentials

Login credentials are personal to each Authorized User and must not be shared. Seats may be reassigned from one individual to another when a person changes roles or leaves, but a single seat may not be used concurrently by more than one person.

4. AI Personas and Automated Feedback

The AI Personas your Authorized Users interact with, and any scores, transcripts, coaching feedback, or performance insights the Service generates (collectively, “AI Outputs”), are produced by artificial intelligence and machine learning systems. AI Outputs are provided for training and educational purposes only. AI Outputs may be inaccurate, incomplete, or reflect biases in the underlying models, and do not constitute professional, sales-certification, employment, or legal advice. Nothing said by an AI Persona reflects the views of Chambr, and AI Personas do not represent real people, companies, or endorsements. You should independently evaluate any coaching feedback before relying on it, and Chambr is not responsible for business outcomes resulting from your use of AI Outputs. AI Outputs must not be used as the sole basis for employment decisions. If you use scores, rankings, or coaching feedback in connection with hiring, performance review, compensation, promotion, discipline, or termination, you are solely responsible for the lawfulness and fairness of that use, including any notice, consent, human-review, or bias-assessment obligations that apply to you.

5. Your Order, Plans, Billing, and Auto-Renewal

5.1 Your Order

There is no signed order form, order schedule, or purchase exhibit for a Team plan. Instead, “Your Order” means the plan name, number of seats, subscription fee, billing frequency, and subscription start date shown on the Chambr checkout page at the time you complete your purchase, as confirmed in the order confirmation email we send to the Administrator and as reflected in the billing settings page of your Team account. Your Order is part of these Terms and defines what you have purchased. Your Order may be changed only through the Service, as described in Section 5.4. If the checkout page, the confirmation email, and the billing settings page ever conflict, the billing settings page in the Service (which reflects your current subscription) controls.

5.2 Fees and payment

Team plans are sold on a recurring subscription basis. There is no free trial for Team plans; your subscription and billing begin immediately upon purchase. By subscribing, you authorize us (or our third-party payment processor) to charge the payment method on file for the applicable subscription fee, plus applicable taxes, in advance on each billing date. Fees are stated exclusive of taxes, and you are responsible for all sales, use, VAT, and similar taxes, other than taxes on Chambr’s income.

5.3 Auto-renewal and cancellation

TEAM PLANS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS CANCELLED BEFORE THE NEXT BILLING DATE. An Administrator may cancel at any time through the Service’s billing settings. Cancellation takes effect at the end of the then-current billing period, and your Authorized Users retain access through that date. Fees already paid are non- refundable, including for partial billing periods and for seats that go unused.

5.4 Price changes

We may change subscription pricing from time to time. We will provide notice of any price increase before it applies to your next billing period; continued use of the Service after a price change takes effect constitutes acceptance of the new price.

5.5 Payment failure

If a payment fails, we may suspend or downgrade access to the Service for all Authorized Users until payment is resolved. Suspension for non-payment does not relieve you of the obligation to pay amounts due.

6. Customer Content and License to Chambr

“Customer Content” means all audio, voice recordings, transcripts, text, session recordings, data, and other content submitted to or generated through the Service by or on behalf of the Customer or its Authorized Users, including during roleplay sessions with AI Personas. As between the Customer and Chambr, the Customer owns and retains all right, title, and interest in and to Customer Content, including Customer Content generated by an individual Authorized User in the course of using the Service under the Customer’s subscription. By using the Service, the Customer grants Chambr a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, store, reproduce, process, and create derivative works from Customer Content solely to: (a) operate, provide, maintain, and improve the Service for the Customer; (b) generate scoring and coaching feedback and team-level reporting. This license continues for content already incorporated into aggregated or anonymized datasets. The Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability, backup, and appropriateness of all Customer Content, and represents that it has all rights necessary to grant this license and that Customer Content does not infringe any third party’s rights or violate any law.

7. Voice Recording and Session Data

The Service is voice-based. When an Authorized User participates in a roleplay session, we record, transcribe, and store their audio, along with associated session metadata and performance scoring (“Session Recordings”). By using the voice features of the Service, the Customer consents on its own behalf, and confirms it has obtained any consent required from its Authorized Users, to this recording and to Chambr’s processing of voice data as described in these Terms and our Privacy Policy. Session Recordings are retained as described in our Privacy Policy and are used to provide scoring and feedback, to maintain a history of practice sessions, to populate team reporting visible to the Customer’s Administrators and managers, and — subject to Section 8 — to improve our AI models.

Customer notice and consent obligations

Because roleplay sessions are recorded and are visible to the Customer’s Administrators and managers, the Customer is responsible for providing its Authorized Users with any notice, and obtaining from them any consent or authorization, required by applicable law — including employee-monitoring, recording, wiretap, biometric, and data protection laws — before those users access the Service. The Customer confirms that the only human party to a roleplay conversation is the Authorized User (the other “party” being an AI Persona, not a natural person), and that where a jurisdiction imposes two-party consent requirements for recorded conversations, the consents the Customer obtains from its Authorized Users are sufficient.

8. Privacy

Our collection and use of personal information in connection with the Service, including Session Recordings and Customer Content, is described in our Privacy Policy, available at trust.chambr.ai, which is incorporated into these Terms by reference. As between the parties, the Customer is responsible for the lawfulness of the personal information it and its Authorized Users submit to the Service.

9. Acceptable Use and Restrictions

The Customer will not, and will not permit any Authorized User or third party to: - Use the Service for any unlawful, fraudulent, or harmful purpose; - Direct abusive, harassing, hateful, sexually explicit, or threatening language at an AI Persona or attempt to use roleplay sessions to generate such content; - Modify, make derivative works of, reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code of the Service, or extract or replicate the underlying AI models, prompts, or system architecture powering the Service; - Use, evaluate, or view the Service for the purpose of designing, modifying, or otherwise creating any environment, program, or infrastructure that performs functions similar to the Service, or otherwise use the Service to build, train, or improve a competing product or service; - Sublicense, lease, sell, resell, rent, loan, distribute, transfer, or otherwise allow the use of the Service or Documentation for the benefit of any unauthorized third party, or allow any third party who is not an Authorized User to access the Service or Documentation; - Share usernames, passwords, or other access credentials with any third party; - Remove or alter any trademark, logo, copyright, or other proprietary notice, legend, symbol, or label in the Service or Documentation; - Use automated means (bots, scrapers) to access the Service other than through our supported interfaces; - Impersonate any person or entity, or misrepresent an affiliation with any person or entity; - Upload or transmit content that infringes any third party’s intellectual property or privacy rights; - Interfere with or disrupt the integrity or performance of the Service, including by introducing malware.

We may investigate and take appropriate action against any Customer or Authorized User who violates this Section, including suspending or terminating accounts and reporting conduct to law enforcement where warranted.

10. Intellectual Property and Feedback

The Service is licensed, not sold. Subject to these Terms and to payment of the applicable fees, Chambr grants the Customer, during the term of its subscription, a non-exclusive, non-sublicensable, non-transferable license for its Authorized Users to access and use the Service in accordance with the Documentation and within the Limitations. Chambr and its licensors exclusively own and retain all right, title, and interest in and to the Service, including its software, AI models, AI Personas, designs, text, graphics, the Documentation, and all additions and modifications to the Service, and all intellectual property rights in them. Except for the limited license expressly granted above, no license or right to Chambr’s intellectual property is granted by these Terms, whether by implication, estoppel, or otherwise. The Parties acknowledge and agree that Company may collect anonymized usage data relating to Customer’s use of the Platform. Company may use such data to improve the performance of the Platform or for any other lawful purpose.

Feedback

If the Customer or any Authorized User provides feedback, comments, suggestions, or ideas about the Service or improvements to it (“Feedback”), the Customer grants Chambr a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate that Feedback into the Service and other Chambr products and services, without restriction and without compensation.

11. Third-Party Services

The Service relies on third-party infrastructure (including speech, voice- synthesis, and AI model providers) to operate. We are not responsible for the availability or performance of third-party services outside our reasonable control.

12. Term, Suspension, and Termination

12.1 Term

These Terms begin when you first accept them and continue for as long as your subscription remains active, renewing automatically as described in Section 5.3.

12.2 Termination by the Customer

An Administrator may cancel the subscription at any time through the Service, as described in Section 5.3. No notice period, and no notice to Chambr outside the Service, is required.

12.3 Termination or suspension by Chambr

We may suspend or terminate access to the Service, in whole or in part, with or without notice, if the Customer or an Authorized User breaches these Terms, if payment fails, if required by law, or if we discontinue the Service. If we terminate for our convenience or discontinue the Service, we will refund any prepaid fees covering the remainder of the then-current billing period.

12.4 Effect of termination

Upon expiration or termination: (a) the licenses granted to the Customer end; (b) the Customer and its Authorized Users will promptly discontinue all access to and use of the Service; and (c) the Customer will destroy any Documentation and copies of it in its possession. Export of Customer Content after termination is subject to our then-current retention practices described in the Privacy Policy.

12.5 Survival

Sections 6, 8, 9, 11, and 14 through 20 survive any termination or expiration of these Terms.

13. Disclaimers

THE SERVICE, INCLUDING ALL AI OUTPUTS, IS PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL DEFECTS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL MEET THE CUSTOMER’S REQUIREMENTS, THAT IT WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY OR ALL ERRORS WILL BE CORRECTED, OR THAT AI OUTPUTS WILL BE ACCURATE OR RELIABLE. THE CUSTOMER USES THE SERVICE, AND RELIES ON ANY AI OUTPUT, AT ITS OWN RISK. Chambr does not commit to any uptime, availability, or support service level under these Terms. Customers who require a service level commitment should contact us about a separate written agreement.

14. Confidentiality

14.1 Definition

“Confidential Information” means information a party discloses to the other in connection with the Service that is designated in writing as “confidential” or “proprietary,” or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of its disclosure. Customer Content is the Customer’s Confidential Information. The non-public elements of the Service, including our AI models, AI Personas, prompts, scoring methodology, and Documentation, are Chambr’s Confidential Information. Confidential Information does not include information that: (a) is or becomes generally known to the public through no fault of the receiving party; (b) was in the receiving party’s possession before receipt from the disclosing party; (c) is acquired by the receiving party from a third party without obligation of confidentiality; or (d) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information.

14.2 Protection of Confidential Information

The receiving party will use the same degree of care to protect the disclosing party’s Confidential Information that it uses to protect its own Confidential Information of like kind, and in no event less than reasonable care. The receiving party will not use the disclosing party’s Confidential Information for any purpose outside the scope of these Terms, and will limit access to it to those of its and its affiliates’ employees, contractors, and agents who need access for purposes consistent with these Terms and who are bound by confidentiality obligations no less protective than those in this Section.

14.3 Compelled disclosure

The receiving party may disclose Confidential Information if compelled by law to do so, provided it gives the disclosing party prior notice (to the extent legally permitted) and reasonable assistance, at the disclosing party’s cost, if the disclosing party wishes to contest the disclosure. If the receiving party is compelled by law to disclose the disclosing party’s Confidential Information as part of a civil proceeding to which the disclosing party is a party, and the disclosing party is not contesting the disclosure, the disclosing party will reimburse the receiving party for its reasonable cost of compiling and providing secure access to that Confidential Information.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAMBR AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CHAMBR’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE THOUSAND U.S. DOLLARS (U.S. $1,000), OR (B) THE AMOUNT OF FEES THE CUSTOMER PAID CHAMBR IN THE 12 MONTHS BEFORE THE CLAIM AROSE. The limitations in this Section do not apply to the Customer’s obligation to pay fees under Section 5 or to the Customer’s indemnification obligations under Section 17. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply.

17. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Chambr and its officers, employees, and affiliates from any third-party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (a) the Customer’s or any Authorized User’s violation of these Terms; (b) Customer Content; (c) misuse of the Service by the Customer or any Authorized User; (d) the Customer’s failure to provide the notices or obtain the consents described in Section 7; or (e) the Customer’s use of AI Outputs in connection with an employment decision as described in Section 4. Chambr will notify the Customer of any claim for which it seeks indemnification, and the Customer may control the defense and settlement of the claim, except that the Customer may not settle any claim in a way that admits liability on Chambr’s behalf or imposes an obligation on Chambr without our prior written consent, and Chambr may participate in the defense with its own counsel at its own expense.

18. Governing Law and Dispute Resolution

18.1 Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Exclusive venue

The state and federal courts located in San Francisco County, California have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”), and each party consents to personal jurisdiction and venue in those courts and waives any objection based on inconvenient forum.

18.3 No class or representative proceedings

EACH PARTY AGREES THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

18.4 Equitable relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality obligations, without posting bond.

18.5 Time limit

Any Dispute must be brought within one year after the claim arose, except for claims for non-payment of fees.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice to the Customer’s Administrators (such as by email or an in- Service notice) at least 30 days before the changes take effect. Changes take effect at the start of the Customer’s next billing period following the notice period. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If the Customer does not agree to the revised Terms, its sole remedy is to cancel the subscription before the changes take effect, as described in Section 5.3.

20. General Terms

20.1 Entire agreement

These Terms, together with Your Order and our Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior discussions and agreements on that subject. Any purchase order, vendor form, click-through, or other document issued by the Customer is of no effect, and its terms are expressly rejected, even if Chambr accepts payment referencing it.

20.2 Severability and no waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

20.3 Assignment

The Customer may not assign, subcontract, delegate, or otherwise transfer these Terms or its rights and obligations under them without our prior written consent, except that the Customer may assign these Terms in their entirety, on notice to us, to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the successor is not a competitor of Chambr. We may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit the parties’ permitted successors and assigns.

20.4 Independent contractors

The parties are independent contractors. No agency, partnership, franchise, joint venture, or employment relationship is intended or created by these Terms.

20.5 Notices

Notices to the Customer will be given by email to the Administrators on the account, or by in-Service notice, and are effective when sent. It is the Customer’s responsibility to keep Administrator contact details current. Notices to Chambr must be sent by email to support@chambr.ai and are effective on the next business day after sending.

20.6 Contact us

Questions about these Terms can be sent to support@chambr.ai, or by mail to Chambr, Inc., 3345 Fillmore St, San Francisco, CA 94123.